Coach Part-Time Sales Associate

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessible-luxury accessories. Part of the Tapestry portfolio, Coach operates a global retail network and emphasizes craftsmanship, contemporary design direction, and omnichannel client experiences. The brand invests in retail training and inclusive workplace practices consistent with Tapestry’s equity and diversity commitments.

Role & Responsibilities

• Act as the front-line ambassador for Coach, adhering to the Coach Guide to Style and Service standards and representing the brand with professionalism.
• Deliver personalized clienteling and styling advice to build lasting client relationships and drive loyalty.
• Achieve individual and store sales targets by executing personal sales plans, cross-selling, upselling, and tailored recommendations.
• Capture client data and drive repeat purchases using mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream shopping).
• Process transactions and service requests efficiently, including purchases, returns, exchanges and online order pickups.
• Perform daily store operations: cash wrap, inventory processing, replenishment, receiving shipments, stockroom management and visual merchandising.
• Maintain floor presence and high energy; manage multiple customers and adapt selling techniques to business needs and peak traffic periods.
• Follow retail policies, POS procedures and asset-protection guidelines to safeguard inventory and revenue.
• Support teammates across functional areas, participate in brand initiatives and training programs, and foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed sales KPIs and execute personal sales plans.
• Proficient with POS operation and basic computing on devices such as iPad and laptop; experience using walkie-talkies for store communication.
• Demonstrated clienteling and data acquisition skills; social-media savvy with experience in short-form video, live-stream shopping or video demos preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least one year of sales experience, ideally within luxury retail or premium accessories; demonstrated experience with omnichannel selling, clienteling, POS systems and social or video-based selling is preferred.

Education

No formal degree required; a combination of education and relevant retail experience will be considered.

Workplace

Culture

Coach combines a heritage craftsmanship ethos with a contemporary, inclusive culture shaped by the broader Tapestry group. The workplace emphasizes customer-centric service, collaborative teamwork, ongoing training and opportunities to develop omnichannel retail expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.