Coach Merchandise Support Coordinator
About Coach
Coach is an American luxury fashion house recognised for its leather goods, accessories and ready-to-wear. Operating within the Tapestry group, the brand combines contemporary design with craftsmanship and runs a global retail and wholesale network. As an employer, Coach emphasises client service excellence, retail leadership development and a design-led commercial approach.
Coach in New York, USA is hiring a Sales Support Associate III to support store operations, inventory and clienteling.
Role & Responsibilities
- Provide day-to-day operational support to store teams, including cash handling, POS transactions and end-of-day reconciliation.
- Manage inventory processes: receiving, stock accuracy, cycle counts and timely replenishment to stores.
- Support clienteling activities by maintaining client records, coordinating appointments and executing follow-up communications.
- Assist with merchandising and visual presentation to brand standards; prepare floor sets and ensure product availability.
- Produce and maintain accurate sales and inventory reports, escalating variances and trends to management.
- Coordinate with distribution, e-commerce and regional teams to resolve order, delivery and stock-transfer issues.
- Deliver administrative support such as scheduling, onboarding logistics for new hires and liaising with HR/operations.
- Coach and mentor junior sales staff on operational procedures and client-service protocols when required.
Qualifications
- Minimum 2–4 years’ experience in retail operations or sales support, preferably within luxury fashion or premium retail.
- Demonstrable customer-service orientation with experience in clienteling and relationship management.
- Proven knowledge of inventory control, visual merchandising basics and point-of-sale procedures.
- Strong organisational skills with attention to detail and the ability to prioritise multiple operational tasks.
- Flexible availability including weekends and peak retail periods.
Skills
Experience
Typically requires 2–4 years of progressively responsible experience in retail operations or sales support within luxury or premium fashion, with hands-on exposure to POS systems, stock management and clienteling.
Education
High school diploma or equivalent required; bachelor’s degree in business, fashion merchandising or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach’s retail culture blends a premium client-first ethos with pragmatic operational standards. Teams operate in a fast-paced, detail-oriented environment that values craftsmanship, commercial acumen and professional development as part of the broader Tapestry family.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.