Coach Merchandise Support Associate

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury leather-goods and accessories house known for refined craftsmanship and contemporary design. The brand operates globally and is part of Tapestry, Inc., a parent group that houses multiple lifestyle and luxury labels. As an employer, Coach combines design-driven product development with retail and wholesale distribution across global markets.

Coach — Sales Support Associate in New York. Support retail and wholesale sales operations, inventory and clienteling for the luxury brand.

Role & Responsibilities

  • Execute daily sales-support activities including order entry, processing, and tracking for retail and wholesale channels.
  • Serve as the primary liaison between stores, distribution, and corporate teams to resolve inventory, delivery, and product availability issues.
  • Support clienteling and CRM initiatives by maintaining accurate customer records, following up on client requests, and assisting with bespoke order handling.
  • Coordinate product allocations, transfers and replenishment; manage stock adjustments and reconciliations with inventory systems.
  • Prepare and distribute sales and operations reports, KPIs and ad-hoc analyses to regional managers and store leadership.
  • Assist with merchandising tasks such as sample management, visual-support logistics and promotional rollouts.
  • Manage returns, exchanges and warranty/service requests in accordance with brand policy and ensure timely resolution.
  • Contribute to process improvements and documentation for sales-support workflows and SOPs.

Qualifications

  • High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.
  • 2–4 years of experience in retail operations, sales support, customer service or sales administration—experience within a luxury fashion house strongly preferred.
  • Demonstrated ability to manage complex order flows and inventory transactions with strong attention to detail.
  • Excellent verbal and written communication skills; capable of liaising with cross-functional and external stakeholders.
  • Flexible, service-oriented mindset with the ability to prioritize competing tasks under tight timelines.
  • Ability to work occasional extended hours or travel to support store openings, merchandise rollouts or training events as required.

Skills

Order processing Inventory management Clienteling KPI reporting and sales analysis Microsoft Excel Salesforce Point-of-sale (POS) familiarity Strong interpersonal and problem-solving skills

Experience

Typically 2–4 years of progressive experience in retail operations, sales administration or customer support within luxury retail or consumer goods, with proven competence in order management and inventory control.

Education

High school diploma required; bachelor's degree preferred.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach fosters a design-driven, retail-focused culture that values craftsmanship, customer service excellence and commercial rigor. Teams operate in a fast-paced, collaborative environment where attention to detail and a dedication to the client experience are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Sales Operations Coordinator», «Retail Operations Associate», «Client Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.