Coach Luxury Sales Specialist
Coach Sales Associate in New York, NY — boutique retail role delivering exceptional client service and driving sales for luxury leather goods.
Overview
Coach is an American luxury fashion house known for leather goods, handbags and ready-to-wear. As part of the Tapestry, Inc. group, the brand combines heritage craftsmanship with contemporary design and operates an international network of boutiques that emphasize premium client service and experiential retail.
Role & Responsibilities
- Deliver personalised, high-touch client service and develop long-term customer relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
- Maintain boutique standards: visual merchandising, presentation, stock replenishment and floor readiness.
- Operate point-of-sale systems accurately, process transactions and support returns/exchanges in line with brand policy.
- Support store opening/closing procedures, inventory controls, and loss-prevention measures.
- Share product knowledge across categories, provide styling advice and coordinate with store management on client events and private appointments.
Qualifications
- Demonstrable excellence in customer-facing roles, preferably within luxury or premium retail.
- Strong verbal communication and interpersonal skills; confident in consultative selling.
- Reliable availability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
- Ability to work as part of a team while taking initiative to drive sales and deliver impeccable service.
- Legal right to work in the United States (or local jurisdiction of hire).
Skills
Experience
Typically 1+ years of retail experience, ideally within a luxury or premium brand environment, with a proven track record of meeting sales targets and delivering outstanding client service.
Education
High school diploma or equivalent; vocational training or coursework in retail, sales or fashion is a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach blends heritage craftsmanship with modern retailing in a fast-paced, client-centric environment. The workplace values polished service, brand stewardship and development of selling skills, with a focus on collaboration between store teams and corporate support functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.