Coach Luxury Sales Representative
Coach is hiring a Sales Associate in New York, NY — deliver luxury client service and drive boutique sales for Coach in Manhattan.
Overview
Coach is a premium American leather‑goods and accessories brand operating globally and part of the Tapestry group. Renowned for contemporary luxury and craftsmanship, the brand maintains a network of boutiques and wholesale partners worldwide and emphasizes elevated client service and product storytelling.
Role & Responsibilities
- Deliver exceptional, personalised service through proactive clienteling and relationship development to drive repeat business and lifetime value.
- Achieve individual and store sales KPIs through consultative selling, product knowledge and upselling of full lifestyle assortments.
- Operate the point‑of‑sale, process transactions accurately, handle cash and follow all store financial controls and loss‑prevention procedures.
- Maintain visual merchandising standards, ensure floor readiness, and participate in merchandise replenishment and inventory counts.
- Support marketing and CRM initiatives by capturing client data, following up on leads and executing in‑store events and client appointments.
- Collaborate with the store team to deliver a consistent brand experience, including adherence to grooming, presentation and customer service protocols.
Qualifications
- Demonstrable retail sales experience, ideally within a premium or luxury fashion house.
- Proven ability to meet or exceed sales targets and KPIs in a high‑volume retail environment.
- Excellent interpersonal, communication and client‑relationship management skills.
- Professional presentation and a passion for luxury product knowledge and storytelling.
- Flexibility to work retail hours including evenings, weekends and public holidays.
Skills
Experience
Typically 1–3 years of frontline retail experience, preferably in luxury or premium fashion; proven track record of achieving sales targets and delivering exceptional client service.
Education
High school diploma or equivalent; vocational training or higher education in fashion, retail or a related discipline is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a client‑centric, design‑led retail culture that balances commercial rigor with creativity and craftsmanship. Teams are expected to combine professional polish with collaborative energy to uphold the brand’s elevated service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.