Coach Luxury Sales Consultant
Coach is hiring a Sales Associate in New York, NY — client-facing retail role in a flagship boutique delivering luxury service and sales.
Overview
Coach is an American luxury house recognised for its craftsmanship in leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand operates an international network of boutiques and flagship stores and places emphasis on contemporary design, premium materials and elevated customer experiences.
Role & Responsibilities
- Deliver exemplary, client-focused service through personalised clienteling and active listening to identify needs and promote relevant product assortments.
- Drive store sales and KPIs by converting walk-ins, following up on leads and executing targeted outreach to existing clientele.
- Maintain visual merchandising standards and floor presentation consistent with brand directives and seasonal directives.
- Operate point-of-sale and CRM systems accurately for transactions, returns, repairs and client records; ensure cash-handling procedures are adhered to.
- Support inventory control activities including receiving, stock replenishment, cycle counts and loss-prevention measures.
- Collaborate with store team and management to execute store events, launches and promotional initiatives.
Qualifications
- Proven aptitude for retail sales with a demonstrable interest in luxury products and high-end customer service.
- Excellent verbal communication and interpersonal skills; polished client-facing demeanour.
- Ability to work a flexible retail schedule including evenings, weekends and peak trading periods.
- Strong organisational skills and attention to detail; reliable and punctual.
Skills
Experience
Typically 0–2 years of retail or customer-facing experience, preferably within a luxury or premium-brand environment; prior boutique experience is advantageous.
Education
High school diploma or equivalent; vocational training or retail/merchandising coursework is a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
The brand fosters a client-centric, design-driven workplace with high standards of presentation and service. Team members are expected to combine commercial rigour with tasteful hospitality, contributing to an environment that values craftsmanship and personal development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.