Coach Luxury Sales Consultant

About Coach

Coach is a global fashion house known for its leather goods and accessible luxury ready-to-wear. Founded in New York and operating as part of the Tapestry portfolio, Coach blends heritage craftsmanship with contemporary design and an inclusive, metropolitan brand spirit. As an employer, Coach emphasizes creativity, customer-focused retail excellence, and opportunities to develop retail and omni-channel skills within a global house of brands.

Role & Responsibilities

• Act as a front-line ambassador for Coach, delivering elevated, personalized luxury service in line with the Coach Guide to Style and Service.
• Build and maintain long-term client relationships through styling advice, product expertise, and tailored recommendations.
• Drive sales performance through cross-selling, upselling, personal sales plans and achievement of individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short-form video) to capture client data and support repeat purchases.
• Source new customers and proactively follow up to close sales; participate in client acquisition and retention activities.
• Manage daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and follow POS and asset-protection procedures.
• Support inventory cycles: receive shipments, stock shelves, and manage product movement in the sales floor and stockroom.
• Maintain a clean, organized and well-stocked sales floor and stockroom; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt professionally.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Experience operating POS systems and basic computer proficiency (iPad/laptop); familiarity with mobile POS and clienteling tools preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail, clienteling, or omni-channel selling experience is strongly preferred, including social media or live-stream selling exposure.

Education

High school diploma or equivalent preferred; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage and contemporary creativity within the Tapestry family, fostering an inclusive, performance-oriented retail culture. The brand values direct feedback, collaboration, and continuous learning while prioritizing customer focus and creative problem-solving.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.