Coach Luxury Sales Consultant

Overview

Coach is a New York–born luxury fashion house best known for premium leather goods and accessible-luxury ready-to-wear. The brand is part of Tapestry, Inc., a global house of consumer fashion brands that emphasizes creativity, inclusivity and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and sustain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short-form video and live demos) to capture client data and convert leads.
• Support day-to-day store operations: cash wrap, inventory processing, replenishment, visual merchandising, receiving shipments and online order fulfilment.
• Maintain presentation and stockroom standards; follow POS and asset-protection procedures while processing purchases, returns and exchanges efficiently.
• Collaborate with teammates across functional areas and participate in brand initiatives, training and inclusion activities to foster a high-performing team culture.
• Perform physical tasks as required on the sales floor and stockroom, lifting up to 25 lbs regularly (occasionally up to 50 lbs) and maneuvering fixtures and stock.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven competency operating POS systems and mobile POS platforms; comfortable using iPad/laptop and walkie‑talkie.
• Demonstrable clienteling skills and experience capturing customer data to drive repeat purchases.
• Social-media savvy with experience in short-form video, live-stream shopping or video product demonstrations (preferred).
• Strong English language proficiency and the ability to operate effectively in a fast-paced retail environment.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of retail sales experience; prior luxury or premium-brand retail experience and familiarity with omni‑channel selling are preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative expression, inclusivity and a collaborative team environment rooted in New York heritage. As part of Tapestry, the brand prioritizes diversity, ongoing learning and an optimistic, customer‑centric workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.