Coach Luxury Sales Associate

About Coach

Coach is an internationally recognised American fashion house specialising in leather goods, accessories and ready-to-wear, operating as a marquee brand within the Tapestry portfolio. As part of Tapestry, Coach blends New York heritage and contemporary creative direction with a global retail footprint and an emphasis on inclusive culture, product craft and omnichannel customer engagement.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service to deliver elevated, personalised client experiences.
• Build and maintain lasting client relationships through personalised styling, expert product knowledge and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets by cross‑selling, upselling and executing personal sales plans; contribute to team KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video and live‑stream formats) to capture customer data and convert omni‑channel opportunities.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap procedures and adhere to asset‑protection policies.
• Support inventory cycles: receive shipments, replenish stock, perform inventory counts and maintain an organised sales floor and stockroom.
• Execute basic visual merchandising and replenishment tasks to preserve presentation standards.
• Foster a collaborative, trust‑based team environment; participate in brand training initiatives and inclusion activities; welcome feedback and adapt professionally.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proven ability to meet sales goals and execute personal sales plans.
• Practical experience operating POS systems and mobile sales devices; comfortable with data capture and clienteling workflows.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Capable of regularly lifting 25 lbs (up to 50 lbs occasionally) and performing physical tasks required on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail or sales experience is required; prior luxury retail or premium-brand experience is preferred and will be viewed favourably.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasises creativity, inclusivity and collaborative development. The brand combines New York‑rooted design energy with a global retail mindset, investing in training and upward mobility while prioritising diversity and equitable workplace practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.