Coach Luxury Sales Associate

About Coach

Coach is a global fashion house known for leather goods and accessories, rooted in New York City and recognized for modern, accessible luxury. The brand operates within the Tapestry portfolio, a collection of global fashion houses that emphasizes creativity, inclusion, and cross‑brand collaboration.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service standards.
• Build and sustain long-term client relationships through styling, product expertise, and tailored recommendations to encourage repeat business.
• Drive sales performance via cross-selling, upselling, personal sales plans and by meeting or exceeding individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and complete omni‑channel transactions.
• Process transactions efficiently, including purchases, returns, exchanges and online order pickups, while following POS and asset protection procedures.
• Execute daily operational tasks: cash wrap, inventory processing, replenishment, receiving shipments and stockroom management.
• Maintain visual merchandising standards and ensure the sales floor and stockroom are clean, organized, and appropriately stocked.
• Source new customers through proactive floor selling and follow-up to close sales; support team members across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept and act upon feedback to improve performance.
• Operate safely and ergonomically on the sales floor, including regular lifting (25 lb) and occasional heavier lifts (up to 50 lb).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and basic computer devices (iPad/laptop); experience using mobile POS and walkie‑talkies.
• Strong English language proficiency.
• Comfortable working a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to perform physical requirements of the role: lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and navigate the sales floor and stockroom.
• Customer‑focused with strong interpersonal skills and the ability to manage multiple customers simultaneously.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and clienteling/data acquisition capabilities.

Skills

Experience

At least one year of retail or sales experience is required; prior experience in luxury or premium fashion retail is strongly preferred. Candidates with a mix of relevant education and retail experience will be considered.

Education

High school diploma or equivalent required; retail, fashion or customer‑service coursework or an associate degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative expression, customer obsession and an inclusive workplace rooted in New York heritage. As part of the Tapestry family, the brand promotes collaborative development, active learning and a results‑oriented retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.