Coach Luxury Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York City seeks a Sales Associate to deliver luxury client service and drive boutique sales.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods, handbags and accessories. The brand is part of the Tapestry portfolio and operates globally with a network of boutiques and wholesale partners, combining heritage craftsmanship with a contemporary design sensibility.

Role & Responsibilities

  • Deliver an elevated, client-focused sales experience that reflects Coach brand standards and values.
  • Develop and maintain client relationships through proactive outreach, clienteling and personalized styling.
  • Achieve and exceed individual and store sales targets while contributing to team objectives.
  • Maintain visual merchandising standards, ensuring product presentation aligns with seasonal directives and brand guidelines.
  • Operate point-of-sale systems, process transactions accurately and manage returns and exchanges in accordance with policy.
  • Manage inventory tasks including stock replenishment, receiving, and loss-prevention procedures.
  • Support in-store events, product launches and promotional initiatives to drive footfall and conversion.
  • Uphold store housekeeping, presentation and compliance with corporate policies and local regulatory requirements.

Qualifications

  • Professional grooming, polished presentation and the ability to represent a luxury brand with discretion and warmth.
  • Availability for retail hours including evenings, weekends and public holidays as required by store schedules.
  • Legal eligibility to work in the hiring country.
  • Strong interpersonal skills and a service-oriented mindset with attention to detail.
  • Ability to learn and communicate product knowledge for leather goods, accessories and seasonal collections.

Skills

Luxury retail sales Clienteling and relationship management Visual merchandising Inventory control and stock management Point-of-sale (POS) operation Customer relationship management (CRM) familiarity Sales target attainment and basic sales reporting Effective verbal communication and interpersonal skills

Experience

Previous retail experience is preferred, ideally 1+ year within luxury or premium brands; candidates with boutique clienteling or high-touch service experience will be prioritized.

Education

High school diploma or equivalent required; vocational training or tertiary study in fashion, retail, or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a creative, client-centric retail culture that values craftsmanship, teamwork and professional development. The workplace emphasizes high standards of presentation and service while providing opportunities to learn product expertise and progress within a global luxury business.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.