Coach Luxury Retail Specialist

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Associate to provide luxury client service, drive sales and uphold brand merchandising standards.

Overview

Coach is an American luxury fashion house renowned for craftsmanship in leather goods and accessories. As part of the Tapestry group, Coach operates global retail boutiques and emphasizes contemporary luxury, client-centric retailing and career development within a lifestyle and fashion portfolio.

Role & Responsibilities

  • Deliver exemplary, client-focused service that reflects Coach’s luxury positioning and fosters long‑term relationships.
  • Achieve and exceed individual and store sales targets through proactive clienteling, outreach and personalised recommendations.
  • Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients accurately.
  • Execute visual merchandising standards, maintain floor readiness and ensure window and in-store presentations align with brand directives.
  • Process transactions accurately, manage cash and electronic payments, and handle returns and exchanges per store policy.
  • Support inventory management activities including replenishment, stock counts and shrinkage prevention procedures.
  • Participate in store events, VIP appointments and after‑sales follow-up to maximise client retention.

Qualifications

  • Professional presentation and polished interpersonal skills suited to a luxury retail environment.
  • Proven ability to deliver high‑touch customer service and to cultivate client relationships.
  • Flexible availability, including evenings, weekends and holiday periods.
  • Reliable, detail‑oriented with strong numeracy for transaction handling and sales reporting.
  • Familiarity with loss‑prevention best practices and inventory control procedures.

Skills

Clienteling Luxury sales Visual merchandising Cash handling and POS operation Inventory control Product knowledge (leather goods and accessories) Upselling and cross‑selling techniques

Experience

Typically 1+ year of retail sales experience; experience in luxury, premium fashion or accessories retail strongly preferred.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a customer‑centric, collaborative retail culture that values craftsmanship, creativity and professional development. Employees are encouraged to combine commercial discipline with a refined sense of hospitality consistent with the brand’s modern luxury identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.