Coach Luxury Retail Sales Specialist

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — luxury retail role delivering high-end client service and driving sales in a flagship boutique.

Overview

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods, handbags and ready-to-wear. Operating as part of the Tapestry group, the brand merges heritage artisanal techniques with contemporary design and maintains a global retail footprint of flagship boutiques and concessions.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term relationships through active clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and targeted upselling.
  • Maintain detailed product knowledge of leather goods, accessories and apparel to guide client purchase decisions.
  • Operate the point-of-sale, process transactions and manage returns with accuracy and adherence to brand policies.
  • Support visual merchandising standards and ensure windows, displays and stock presentation reflect brand guidelines.
  • Receive, unpack and process merchandise; assist with inventory counts and stock replenishment.
  • Contribute to store opening/closing procedures and maintain a tidy, secure sales floor environment.

Qualifications

  • Proven ability to deliver high-quality customer service in a retail or client-facing environment.
  • Excellent interpersonal and communication skills with a confident, polished manner.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • Reliable, punctual and able to stand for extended periods during shift work.
  • Legal authorization to work in the job location.

Skills

Clienteling Visual merchandising Upselling and cross-selling Cash handling and POS operation Product knowledge (leather goods, accessories, ready-to-wear) Stock management and inventory control

Experience

Typically 1+ year of experience in luxury, premium or fashion retail is preferred; entry-level candidates with demonstrable sales aptitude and strong customer-service experience will be considered.

Education

High school diploma or equivalent; post-secondary coursework in fashion, retail or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a customer-centric retail culture that values craftsmanship, personal development and a collaborative team environment. Employees are expected to uphold refined brand standards while delivering warm, tailored service to a discerning clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.