Coach Luxury Retail Sales Consultant

Location
Seniority Junior
Posted ✦ Today
Apply ⟼

Coach in New York, NY is hiring a Sales Associate II to deliver luxury client service, meet sales targets and support boutique operations.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. The brand operates globally within the Tapestry, Inc. portfolio and combines contemporary design with artisanal techniques, supporting a retail-first organisation that emphasises client experience, product expertise and brand storytelling.

Role & Responsibilities

  • Deliver an elevated, personalised client experience through proactive clienteling, follow-up and relationship building to drive repeat business and lifetime value.
  • Achieve and exceed individual sales targets and KPI metrics through expert product knowledge and consultative selling.
  • Operate the point-of-sale system accurately to process sales, exchanges, refunds and gift services while maintaining cash-handling integrity.
  • Maintain boutique standards for visual merchandising, front-of-house presentation and housekeeping to reflect brand aesthetics.
  • Support inventory management activities, including stock replenishment, cycle counts and loss-prevention procedures.
  • Participate in store events, promotional initiatives and training sessions; represent the brand professionally in all client interactions.

Qualifications

  • Minimum 1–2 years of retail sales experience, preferably within luxury fashion, leather goods or accessories.
  • Demonstrable track record of meeting or exceeding sales targets in a client-facing environment.
  • Exceptional interpersonal and communication skills with a client-service orientation.
  • Availability to work flexible schedules including evenings, weekends and peak retail periods.
  • Legal right to work in the country of employment.

Skills

Clienteling and relationship management Consultative selling in luxury retail Point-of-Sale (POS) transaction processing Visual merchandising and store presentation Inventory control and stock replenishment Cash handling and basic reconciliation Strong interpersonal communication and problem solving

Experience

Typically requires 1–3 years of hands-on retail experience, with preference for candidates who have sold premium or luxury products and can demonstrate consistent sales performance and client retention.

Education

High school diploma or equivalent; post-secondary training in retail, fashion or merchandising is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, design-driven retail culture where craftsmanship and modern luxury converge. The brand promotes a collaborative, fast-paced environment that values professional development, product expertise and high standards of presentation across its boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.