Coach Luxury Retail Sales Associate
Coach in New York, NY is hiring a Sales Associate to deliver exceptional luxury client experiences in a flagship retail setting.
Overview
Coach is a global luxury accessories and lifestyle brand headquartered in New York City and part of the Tapestry group. Renowned for its leather craftsmanship and modern American luxury aesthetic, the brand operates an international network of boutiques and wholesale partners and invests in retail training and client-focused service.
Role & Responsibilities
- Deliver a polished, personalized client experience consistently, building and maintaining long-term customer relationships through proactive clienteling.
- Achieve individual and store sales targets through consultative selling, effective product presentation and strategic upselling.
- Operate the point-of-sale system accurately, process transactions, returns and exchanges while maintaining cash-handling integrity.
- Implement visual merchandising standards and maintain store presentation to brand guidelines, including stock replenishment and window displays.
- Support inventory control and loss-prevention procedures, including receiving, tagging and cycle counts.
- Participate in store events, product launches and team meetings; contribute to a collaborative retail environment.
Qualifications
- Exceptional interpersonal and communication skills with a polished, client-facing demeanour.
- Ability to work a flexible retail schedule, including evenings, weekends and holidays.
- Legal right to work in the hiring country.
- Demonstrated attention to detail and commitment to brand standards and service excellence.
Skills
Experience
Entry-level role; prior retail sales experience preferred, ideally within luxury or premium fashion brands (up to 1–2 years). Demonstrable track record of meeting sales targets is advantageous.
Education
High school diploma or equivalent; coursework or vocational training in retail, fashion or hospitality is a plus.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a client-centric, team-driven retail culture rooted in craftsmanship and contemporary design. The workplace emphasizes professional development, hands-on coaching and a collaborative environment that rewards initiative and customer focus.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.