Coach Luxury Retail Consultant
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and modern, accessible luxury aesthetic. As part of Tapestry, Inc., the brand combines heritage craftsmanship with contemporary design and operates boutiques and wholesale channels globally. Coach emphasizes customer-centric retail experiences and career development within a large luxury group.
Coach in New York, USA seeks an entry-level Sales Associate to deliver luxury client service and drive boutique sales.
Role & Responsibilities
- Deliver exemplary, personalized client service to build long-term relationships and drive repeat business.
- Achieve individual and store sales targets through proactive selling, clienteling, and upselling.
- Maintain up-to-date product knowledge across collections and communicate features and craftsmanship to clients.
- Operate point-of-sale systems accurately, complete transactions, returns, and reconciliations in line with policy.
- Support visual merchandising standards, merchandising resets, and stock presentation to reflect brand guidelines.
- Participate in inventory activities, stock replenishment, and basic loss-prevention procedures.
- Engage in store events, trunk shows, and client outreach initiatives to grow the customer database.
- Contribute to a clean, organized boutique environment and adhere to operational and safety procedures.
Qualifications
- High school diploma or equivalent; additional retail or sales training is an asset.
- Polished, professional appearance and demeanor consistent with luxury retail standards.
- Strong interpersonal and communication skills; confident in building rapport with a diverse clientele.
- Numerical accuracy and basic cash-handling competencies.
- Availability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
Entry-level role; 0–2 years of retail or sales experience preferred, ideally within a luxury or premium brand environment.
Education
High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous for progression.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-focused, team-oriented retail culture that values craftsmanship, modern luxury and personal development. Employees are expected to deliver refined service while collaborating in a fast-paced boutique environment that supports learning and internal mobility within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.