Coach Luxury Retail Associate

About Coach

Coach is a global New York–born fashion house known for its leather goods and accessible-luxury ready-to-wear. Part of the Tapestry portfolio, Coach blends craftsmanship with contemporary design under a creative leadership that emphasizes authenticity, inclusivity and innovation. As an employer, the brand offers retail career paths across stores and corporate functions within a global house of brands.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering personalized, elevated service in accordance with Coach style and service standards.
• Develop and execute personal sales plans to meet or exceed individual and store KPIs through cross-selling, upselling and tailored product recommendations.
• Build and maintain lasting client relationships via in-store styling, clienteling tools and proactive follow-up to drive repeat purchases.
• Leverage mobile POS, clienteling platforms and social selling (including short-form video and live-stream demonstrations) to capture customer data and convert sales.
• Operate daily store functions: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap procedures and apply asset-protection policies.
• Support inventory workflows: receive shipments, process inventory, replenish stock, and maintain an organized sales floor and stockroom.
• Contribute to visual merchandising standards, participate in brand initiatives and complete required training programs.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and assist teammates across functional areas as needed.
• Adhere to physical requirements: regularly lift at least 25 lbs (occasionally up to 50 lbs), and perform tasks requiring climbing, bending and kneeling.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven experience operating POS systems and mobile POS on devices such as iPad; basic computer literacy (laptop/tablet).
• Familiarity with clienteling tools, social selling platforms and reading price/release sheets; walkie‑talkie experience an asset.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical capability to lift and manoeuvre inventory as required.
• Combination of education and experience will be considered; social media savvy and experience with live-stream shopping or video demos preferred.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury retail, clienteling and omni‑channel selling is strongly preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family and promotes a culture of creativity, inclusivity and commercial rigor. Employees are expected to be collaborative, client-focused and adaptive, with opportunities for development across retail and corporate functions within a global luxury ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.