Coach Luxury Retail Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised American luxury lifestyle brand known for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines modern design with artisanal craft and operates a global retail network that emphasises elevated customer service and experiential retail.
Coach in New York is hiring a Sales Associate to deliver luxury client service and meet retail sales targets.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with a luxury retail environment and Coach brand standards.
- Achieve and exceed individual and store sales targets through proactive client engagement and effective selling techniques.
- Build and maintain a client portfolio using clienteling practices and follow-up to drive repeat business and stronger lifetime value.
- Operate the point-of-sale (POS) system accurately, process transactions, returns and exchanges, and handle cash/card reconciliation.
- Support visual merchandising and maintain impeccable store presentation, ensuring product displays are brand-compliant and refreshed regularly.
- Participate in inventory management activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Support store events, launches and promotional activities, and collaborate closely with store leadership and cross-functional teams.
Qualifications
- Proven ability to deliver high-quality customer service and build rapport with a diverse clientele.
- Professional, polished appearance and strong interpersonal skills appropriate for a luxury fashion environment.
- Flexibility to work retail hours including evenings, weekends and peak holiday periods.
- Right to work in the hiring country and willingness to undergo background screening where required.
- Language skills beyond the local language are advantageous but not mandatory.
Skills
Experience
Entry-level to 2 years of retail sales experience, preferably within premium or luxury fashion brands; demonstrable achievement against sales targets is preferred.
Education
High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service are a plus.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a customer-centric, design-led culture that values craftsmanship, creativity and inclusive teamwork. The brand emphasises professional development within a global retail organisation and expects high standards of presentation and customer care from its store teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Client Relations Associate», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.