Coach Luxury Retail Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate to deliver luxury client service and meet retail sales targets.

Overview

Coach is an internationally recognised American luxury lifestyle brand known for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines modern design with artisanal craft and operates a global retail network that emphasises elevated customer service and experiential retail.

Role & Responsibilities

  • Deliver exceptional, personalised client service consistent with a luxury retail environment and Coach brand standards.
  • Achieve and exceed individual and store sales targets through proactive client engagement and effective selling techniques.
  • Build and maintain a client portfolio using clienteling practices and follow-up to drive repeat business and stronger lifetime value.
  • Operate the point-of-sale (POS) system accurately, process transactions, returns and exchanges, and handle cash/card reconciliation.
  • Support visual merchandising and maintain impeccable store presentation, ensuring product displays are brand-compliant and refreshed regularly.
  • Participate in inventory management activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Support store events, launches and promotional activities, and collaborate closely with store leadership and cross-functional teams.

Qualifications

  • Proven ability to deliver high-quality customer service and build rapport with a diverse clientele.
  • Professional, polished appearance and strong interpersonal skills appropriate for a luxury fashion environment.
  • Flexibility to work retail hours including evenings, weekends and peak holiday periods.
  • Right to work in the hiring country and willingness to undergo background screening where required.
  • Language skills beyond the local language are advantageous but not mandatory.

Skills

Clienteling and relationship management Luxury product knowledge (handbags, leather goods, accessories) Visual merchandising and store presentation Point-of-sale (POS) operations Inventory control and stock replenishment CRM usage for client follow-up Cash-handling and basic numeracy Upselling and closing techniques Effective verbal communication and active listening

Experience

Entry-level to 2 years of retail sales experience, preferably within premium or luxury fashion brands; demonstrable achievement against sales targets is preferred.

Education

High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service are a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a customer-centric, design-led culture that values craftsmanship, creativity and inclusive teamwork. The brand emphasises professional development within a global retail organisation and expects high standards of presentation and customer care from its store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.