Coach Luxury Retail Advisor

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Associate II to deliver luxury client service, meet sales targets and support store operations.

Overview

Coach is an American luxury fashion house known for its leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand emphasizes craftsmanship, contemporary design and elevated client experiences, offering employees structured training, opportunities for advancement and a client-centric retail environment.

Role & Responsibilities

  • Deliver exceptional, personalized client service and maintain long-term client relationships through proactive clienteling and follow-up.
  • Consistently achieve or exceed individual and store sales targets through consultative selling and product expertise.
  • Operate the point-of-sale (POS) system to process sales, returns and exchanges accurately and handle cash and card transactions in accordance with policy.
  • Support visual merchandising standards and ensure merchandise is presented to brand guidelines, including window displays and on-floor styling.
  • Assist with inventory management activities, stock replenishment, receiving and cycle counts to maintain product availability and stock accuracy.
  • Contribute to daily store operations including opening/closing procedures, housekeeping, loss-prevention and compliance with brand policies.
  • Collaborate with the store team and management to execute promotional events, private appointments and in-store client experiences.

Qualifications

  • High school diploma or equivalent; vocational retail or customer service training is a plus.
  • Proven retail sales experience, preferably 2+ years in luxury or premium fashion, with a demonstrable sales record.
  • Excellent interpersonal and communication skills with the ability to build rapport with a diverse, high-net-worth clientele.
  • Flexible availability, including evenings, weekends and holiday periods; must be legally authorized to work in the hiring country.
  • Strong attention to detail, professional grooming standards and commitment to maintaining brand presentation.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising to brand standards Cash handling and transaction processing (POS) Inventory control and stock replenishment Loss-prevention awareness Effective verbal communication and teamwork

Experience

Approximately 2+ years of retail sales experience, ideally within luxury or premium lifestyle brands, demonstrating consistent achievement of sales targets and experience with clienteling and merchandising.

Education

High school diploma or equivalent; relevant retail or fashion vocational training advantageous.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach fosters a client-first retail culture grounded in craftsmanship and contemporary design. The workplace emphasizes collaborative teamwork, professional development and delivering elevated, personalized service reflective of a premium luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.