Coach Luxury Client Specialist
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American leather‑goods and lifestyle brand known for contemporary luxury accessories and ready‑to‑wear. As part of Tapestry, Inc., Coach combines craftsmanship and modern design across a global retail and wholesale network and offers career pathways spanning store operations, merchandising and corporate functions.
Coach — New York, NY — Sales Associate III. Join Coach in New York as a Sales Associate III to deliver high‑touch client service and drive boutique sales.
Role & Responsibilities
- Deliver exceptional, personalised client service and develop long‑term client relationships through proactive clienteling and follow‑up.
- Drive sales performance to meet and exceed individual and store KPIs, including conversion, average transaction value and repeat business.
- Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients with authority and style-led expertise.
- Execute visual merchandising and floor standards to brand guidelines, ensuring presentation, housekeeping and stock levels are impeccable.
- Operate point‑of‑sale systems, process transactions accurately and support payment, returns and client account administration.
- Support inventory control, stock replenishment, receiving and loss prevention procedures.
- Participate in store events, private client appointments and local marketing initiatives; mentor and support junior colleagues when required.
Qualifications
- Demonstrable track record in luxury or premium retail sales, with consistent achievement of sales targets.
- Strong interpersonal and communication skills with a client‑first mentality and polished presentation.
- Ability to work a flexible schedule including evenings, weekends and peak retail periods.
- Legal authorization to work in the hiring country and reliable, punctual attendance.
- Professional demeanour appropriate to a luxury retail environment and aptitude for confidential client relationships.
Skills
Experience
Preferably 2–4 years of hands‑on experience in luxury or premium retail sales, including demonstrated success in meeting sales targets and delivering high‑touch client service. Experience mentoring or training junior sales staff is advantageous.
Education
High school diploma or equivalent required; post‑secondary study in business, fashion, retail or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client‑centric, design‑driven workplace that values craftsmanship, inclusivity and professional development. As part of Tapestry, the brand offers a global retail culture with opportunities for cross‑functional mobility between store leadership and corporate roles.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate III», «Client Advisor», «Retail Sales Consultant», «Boutique Sales Associate», «Store Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.