Coach Luxury Client Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — New York, NY — Sales Associate III. Join Coach in New York as a Sales Associate III to deliver high‑touch client service and drive boutique sales.

Overview

Coach is a globally recognised American leather‑goods and lifestyle brand known for contemporary luxury accessories and ready‑to‑wear. As part of Tapestry, Inc., Coach combines craftsmanship and modern design across a global retail and wholesale network and offers career pathways spanning store operations, merchandising and corporate functions.

Role & Responsibilities

  • Deliver exceptional, personalised client service and develop long‑term client relationships through proactive clienteling and follow‑up.
  • Drive sales performance to meet and exceed individual and store KPIs, including conversion, average transaction value and repeat business.
  • Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients with authority and style-led expertise.
  • Execute visual merchandising and floor standards to brand guidelines, ensuring presentation, housekeeping and stock levels are impeccable.
  • Operate point‑of‑sale systems, process transactions accurately and support payment, returns and client account administration.
  • Support inventory control, stock replenishment, receiving and loss prevention procedures.
  • Participate in store events, private client appointments and local marketing initiatives; mentor and support junior colleagues when required.

Qualifications

  • Demonstrable track record in luxury or premium retail sales, with consistent achievement of sales targets.
  • Strong interpersonal and communication skills with a client‑first mentality and polished presentation.
  • Ability to work a flexible schedule including evenings, weekends and peak retail periods.
  • Legal authorization to work in the hiring country and reliable, punctual attendance.
  • Professional demeanour appropriate to a luxury retail environment and aptitude for confidential client relationships.

Skills

Clienteling and relationship management Luxury product knowledge (leather goods and accessories) Visual merchandising and floor standards Point‑of‑sale (POS) operation and cash handling Inventory control and stock management KPI‑driven sales execution and upselling techniques

Experience

Preferably 2–4 years of hands‑on experience in luxury or premium retail sales, including demonstrated success in meeting sales targets and delivering high‑touch client service. Experience mentoring or training junior sales staff is advantageous.

Education

High school diploma or equivalent required; post‑secondary study in business, fashion, retail or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client‑centric, design‑driven workplace that values craftsmanship, inclusivity and professional development. As part of Tapestry, the brand offers a global retail culture with opportunities for cross‑functional mobility between store leadership and corporate roles.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.