Coach Luxury Client Advisor

Location
Employment Full-Time
Seniority Entry-Level
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Sales Associate for its NYC store — luxury retail role focused on client service, sales and visual merchandising.

Overview

Coach is an American luxury leather-goods and accessories house known for contemporary craftsmanship and elevated American style. The brand operates globally and is part of the Tapestry group, which houses multiple premium fashion labels. As an employer, Coach emphasizes service excellence, product knowledge and an elevated retail experience aligned with a heritage of quality leatherwork.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling and clienteling activities.
  • Manage point-of-sale transactions, returns and exchanges accurately while following cash-handling procedures.
  • Maintain visual merchandising and product presentation to brand standards, including window displays and floor sets.
  • Use CRM and clienteling tools to log interactions, follow up on leads and schedule appointments.
  • Support inventory management: receive, tag, replenish stock and assist with stock counts and loss-prevention procedures.
  • Contribute to a collaborative store environment by participating in team briefings, trainings and operational tasks.

Qualifications

  • Previous retail or luxury sales experience (preferred: 1+ year in a high-end environment).
  • Proven track record of meeting sales targets and delivering personalised client service.
  • Polished professional presentation and strong interpersonal skills.
  • Numeracy and accuracy for handling transactions and basic reconciliation.
  • Availability to work a flexible schedule including evenings, weekends and peak retail periods.
  • Legal right to work in the United States.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems CRM and appointment scheduling Cash handling and transaction reconciliation Product knowledge for leather goods and accessories Stock replenishment and inventory control

Experience

Preferably 1+ year of retail sales experience, ideally within luxury or premium fashion brands; demonstrated success in client-facing roles and meeting sales targets.

Education

High school diploma or equivalent preferred; vocational training in retail or fashion is an asset.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a customer-centric culture that balances heritage craftsmanship with contemporary retail practices. The workplace values polished client service, teamwork and ongoing product education, offering an environment where retail professionals can refine luxury-selling skills within a global brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.