Coach Luxury Boutique Sales Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate III — mid-level retail role focused on luxury client service and sales performance.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessories. The brand operates globally and is part of the Tapestry, Inc. portfolio, which includes several premium lifestyle labels. Coach is recognized for a design-driven approach, craftsmanship, and a network of flagship stores and wholesale partners worldwide.

Role & Responsibilities

  • Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve and consistently exceed individual and store sales targets through upselling, cross-selling and conversion techniques.
  • Demonstrate deep product knowledge across categories (handbags, leather goods, ready-to-wear, accessories) to guide client purchasing decisions.
  • Operate POS systems accurately, process transactions, and manage refunds, exchanges and receipts in accordance with brand procedures.
  • Execute visual merchandising and store standards to maintain presentation aligned with seasonal directives and brand guidelines.
  • Manage stock replenishment, receive deliveries, perform inventory counts and assist with loss prevention measures.
  • Participate in selling events, trunk shows and VIP appointments, supporting store initiatives to drive traffic and brand loyalty.
  • Collaborate with the store team and leadership to support operational tasks, opening/closing procedures and staff briefings.

Qualifications

  • Proven retail sales experience; experience in luxury or premium fashion retail strongly preferred.
  • Demonstrable clienteling skills and a results-driven sales record.
  • Professional presentation and the ability to represent a luxury brand with discretion and empathy.
  • Reliable availability for retail schedules, including weekends and evenings as required.
  • Ability to handle cash and complete transactional processes with attention to detail.

Skills

Clienteling Visual merchandising Point of Sale (POS) operations Inventory control Loss prevention protocols Luxury product knowledge Outstanding interpersonal and communication skills

Experience

Approximately 2+ years of retail experience, ideally within luxury or premium fashion; history of meeting or exceeding sales targets and cultivating repeat clients.

Education

High school diploma or equivalent; vocational training or certifications in retail, sales or fashion merchandising are advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led retail culture that values craftsmanship, teamwork and professional growth. The retail environment is fast-paced and collaborative, with emphasis on personalised service and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.