Coach Luxury Boutique Sales Consultant

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Location
USA
└New York
└New York
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury accessories brand renowned for leather goods and contemporary design, operating a global retail network and omnichannel distribution. The brand is part of Tapestry, a house of luxury fashion labels, and is recognised for its emphasis on craftsmanship, product storytelling and elevated client service in boutique environments.

Coach is hiring a Sales Associate in New York, NY — deliver luxury client service, drive sales and maintain boutique standards for an iconic leather‑goods brand.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long‑term customer relationships through proactive clienteling and follow‑up.
  • Achieve and exceed individual and store sales targets and key performance indicators through consultative selling and effective upselling.
  • Execute visual merchandising and maintain boutique presentation to brand standards, ensuring product displays, signage and stock are impeccable.
  • Process sales transactions accurately using the point‑of‑sale system; handle cash, card payments and returns in accordance with policy.
  • Manage stock including receiving, replenishment, inventory counts and basic stock recordkeeping; support loss‑prevention procedures.
  • Participate in training sessions, product education and team briefings to maintain deep product knowledge and service consistency.
  • Support store opening/closing duties and maintain a professional appearance and environment at all times.

Qualifications

  • Proven ability to deliver high‑level customer service with strong interpersonal and communication skills.
  • Eligibility to work in the country where the position is based.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Attention to detail, numeracy for cash handling and adherence to loss‑prevention policy.
  • Professional presentation and an affinity for luxury fashion and leather goods.

Skills

Clienteling Customer service excellence Visual merchandising Sales and upselling POS operation and cash handling Inventory management Loss prevention awareness Product knowledge (leather goods & accessories)

Experience

Typically 1+ year of retail sales experience; prior experience in luxury or premium fashion retail is strongly preferred but not always required for entry level hires.

Education

High school diploma or equivalent; vocational training or tertiary education in fashion, retail or a related discipline is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client‑centric, fast‑paced retail culture that blends heritage craftsmanship with contemporary retail practices. The workplace values teamwork, continuous learning and polished service, offering employees regular product training and performance‑driven recognition.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Sales Advisor», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.