Coach Luxury Boutique Sales Consultant
Coach is hiring a Sales Associate in New York, NY — deliver luxury client service, drive sales and maintain boutique standards for an iconic leather‑goods brand.
Overview
Coach is an American luxury accessories brand renowned for leather goods and contemporary design, operating a global retail network and omnichannel distribution. The brand is part of Tapestry, a house of luxury fashion labels, and is recognised for its emphasis on craftsmanship, product storytelling and elevated client service in boutique environments.
Role & Responsibilities
- Deliver exceptional, personalized client service and cultivate long‑term customer relationships through proactive clienteling and follow‑up.
- Achieve and exceed individual and store sales targets and key performance indicators through consultative selling and effective upselling.
- Execute visual merchandising and maintain boutique presentation to brand standards, ensuring product displays, signage and stock are impeccable.
- Process sales transactions accurately using the point‑of‑sale system; handle cash, card payments and returns in accordance with policy.
- Manage stock including receiving, replenishment, inventory counts and basic stock recordkeeping; support loss‑prevention procedures.
- Participate in training sessions, product education and team briefings to maintain deep product knowledge and service consistency.
- Support store opening/closing duties and maintain a professional appearance and environment at all times.
Qualifications
- Proven ability to deliver high‑level customer service with strong interpersonal and communication skills.
- Eligibility to work in the country where the position is based.
- Flexible availability including evenings, weekends and peak retail periods.
- Attention to detail, numeracy for cash handling and adherence to loss‑prevention policy.
- Professional presentation and an affinity for luxury fashion and leather goods.
Skills
Experience
Typically 1+ year of retail sales experience; prior experience in luxury or premium fashion retail is strongly preferred but not always required for entry level hires.
Education
High school diploma or equivalent; vocational training or tertiary education in fashion, retail or a related discipline is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a client‑centric, fast‑paced retail culture that blends heritage craftsmanship with contemporary retail practices. The workplace values teamwork, continuous learning and polished service, offering employees regular product training and performance‑driven recognition.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.