Coach Luxury Boutique Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate II — a client-facing retail role focused on luxury sales and merchandising.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands, and is known for its emphasis on craftsmanship, elevated design and accessible-luxury positioning across a worldwide retail network.

Role & Responsibilities

  • Deliver exceptional, personalised service and build long-term client relationships through proactive clienteling and follow-up.
  • Execute daily sales floor activities to achieve and exceed individual and store sales targets and KPIs.
  • Maintain expert product knowledge across leather goods, ready-to-wear and accessories and communicate brand heritage and product features to clients.
  • Operate the point-of-sale system accurately, process transactions, refunds and gift services, and ensure correct cash handling procedures.
  • Support visual merchandising standards and assist with window and in-store displays to preserve brand presentation.
  • Manage inbound client communications, appointment scheduling and VIP services; assist at client events and private appointments.
  • Participate in inventory control processes, stock replenishment and loss-prevention procedures; receive and process deliveries.
  • Mentor and support junior staff when required and contribute to an inclusive, team-oriented store environment.

Qualifications

  • Proven retail sales experience, preferably 1–3 years in luxury or premium fashion.
  • Demonstrated track record of meeting sales targets and executing clienteling strategies.
  • Outstanding interpersonal and communication skills with a customer-first mindset.
  • Flexible availability including evenings, weekends and holiday periods.
  • Legal right to work in the assigned country.

Skills

Clienteling Luxury customer service Point of sale (POS) operations Visual merchandising Inventory control Cash handling and reconciliation Loss prevention procedures Cross-selling and upselling techniques

Experience

Typically requires 1–3 years of retail experience in a luxury or premium environment with demonstrated sales performance and client relationship management.

Education

High school diploma or equivalent; post-secondary education in retail, fashion or business is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-focused, fast-paced retail culture that values craftsmanship, team collaboration and professional development. As part of Tapestry, the brand offers the energy of a global luxury house coupled with a commercial focus on elevating customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.