Coach Lead Supervisor

About Coach

Coach is a New York–born luxury fashion house known for its leather goods and accessible-luxury approach. As part of the Tapestry portfolio, Coach operates within a global group of brands that emphasize creativity, inclusivity and career development across a broad retail network. The employer promotes brand-led merchandising, client-focused service and structured talent development programs within a fast-paced retail environment.

Role & Responsibilities

• Maintain a visible leadership presence on the sales floor to drive sales targets and ensure an elevated, consistent customer experience.
• Act as a Brand Ambassador by embodying Coach values, increasing brand awareness and leading implementation of company initiatives across store operations.
• Analyze sales data and store KPIs to identify trends, formulate action plans and make recommendations that enhance store performance.
• Recruit, interview and support performance management activities, deliver high-level training and provide actionable coaching and feedback to develop individual and team performance.
• Foster an inclusive, collaborative team culture; enforce company policies and store operational procedures to ensure compliance and productivity.
• Champion clienteling strategies to build long-term customer relationships and mentor the team on customer-centric service techniques.
• Provide HR support and conflict resolution in the absence of senior leadership and promote resources that maintain a healthy internal work environment.
• Perform physical store duties as required, including merchandising, stockroom management and occasional handling of product, fixtures and displays.

Qualifications

• Minimum of 1 year of equivalent experience managing a competitive retail space at a lead or supervisor level.
• Proven ability to lead and develop teams, including recruiting, coaching, performance evaluation and delivering training.
• Demonstrated commercial acumen with experience analyzing sales metrics and executing plans to meet KPIs.
• Strong interpersonal and conflict-resolution skills; ability to maintain integrity and foster an inclusive team environment.
• Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs; able to climb, bend, kneel and navigate sales floor and stockroom.

Skills

Experience

At least 1 year of supervisory experience in a competitive retail environment with responsibility for driving sales, coaching staff, executing store operations and contributing to recruiting and performance processes.

Education

High school diploma or equivalent required; some college or retail management coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and a customer-first ethos within a collaborative retail culture. As part of Tapestry, the brand prioritizes diversity, career development and a meritocratic approach to talent growth while encouraging bold, brand-forward thinking.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.