Coach Lead Supervisor

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Location
WichitaKansasUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$16–23.75/hour
Posted
Apr 1, 2026

About Coach

Coach is a global luxury fashion house and member of the Tapestry portfolio, recognized for modern leather goods and ready-to-wear rooted in New York creativity. As part of Tapestry, Coach benefits from a multi-brand platform that emphasizes design-led product, inclusive culture, and investment in employee development across retail and corporate functions.

Coach (Tapestry) in Wichita, KS seeks a Lead Supervisor to lead the sales floor, coach teams and deliver exceptional client experiences.

Role & Responsibilities

  • Provide visible, motivational leadership on the sales floor to achieve sales targets and deliver exceptional client experiences.
  • Act as a brand ambassador, ensuring consistent execution of Coach brand standards and company initiatives.
  • Coach and develop the sales team through one-on-one feedback, targeted training, and performance evaluations to increase productivity and clienteling effectiveness.
  • Monitor and analyze sales data and KPIs to identify trends, recommend actions, and implement strategies to improve store performance.
  • Support recruiting, interviewing, onboarding, and hold team members accountable to individual and store goals.
  • Ensure compliance with Company policies, store operational procedures, and support HR/conflict-resolution needs in the absence of senior leadership.
  • Contribute to creating a customer-centric culture that prioritizes long-term client relationships through disciplined clienteling strategies.

Qualifications

  • Minimum 1 year of equivalent experience managing a competitive retail environment at a Lead Supervisor or similar level.
  • Demonstrated leadership and coaching ability with experience delivering sales results and developing teams.
  • Comfortable analyzing sales data and translating insights into actionable plans.
  • Ability to perform physical tasks required on the sales floor and in the stockroom, including regularly lifting 25 lbs and occasionally up to 50 lbs.

Skills

Leadership Coaching and development Sales data analysis Clienteling strategy Recruiting and interviewing Performance evaluation Conflict resolution and basic HR support Store operations and compliance Customer service

Experience

At least one year of hands-on supervisory experience in a competitive retail setting, with a proven track record of coaching teams, executing store initiatives, meeting KPIs, and supporting hiring and performance management.

Education

High school diploma or equivalent required; associate degree or retail management coursework preferred.

Workplace

This position is based in Wichita, Kansas, USA.

Compensation

The base compensation for this position ranges from USD 16 to USD 23.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasizes creativity, inclusion, and personal development. The retail culture is customer-centric and collaborative, with a focus on coaching, accountability, and career mobility across a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Supervisor», «Lead Sales Associate», «Retail Floor Supervisor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.