Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of Company initiatives and support full operation of the business
• Establish trust, maintain integrity, and support an environment of collaboration within store and throughout the organization
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide necessary feedback and guidance to improve individual performance and hold team accountable for achieving business goals
• Adhere to and enforce team compliance of Company policies, procedures, and store operational procedures
• Execute innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of senior leadership

Qualifications

• Minimum 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally)
• Ability to bend, kneel, climb, and maneuver sales floor and stockroom
• Embodiment of core competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly
• For people managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level. Proven track record in achieving sales targets, developing teams, and driving operational excellence in a luxury retail environment.

Education

High school diploma or general education diploma (GED) or equivalent retail/supervisory training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.