Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Posted
- Apr 1, 2026
About Coach
Coach is a global American luxury accessories and lifestyle brand rooted in New York City and recognized for crafted leather goods and modern design. The brand is part of Tapestry, a global house of fashion brands, and offers career opportunities across retail, design and corporate functions within a portfolio that emphasizes creativity, inclusion and commercial excellence.
Coach is hiring a Lead Supervisor in Waipahu, Hawaii. Lead the sales floor, coach teams and drive KPIs for Coach at the Waikele location.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve store sales targets and deliver elevated customer experiences.
- Act as a Brand Ambassador by embodying Coach values and increasing brand awareness through exceptional service and client engagement.
- Implement company initiatives and operational procedures to ensure smooth store functioning and compliance with corporate standards.
- Monitor and analyze sales data and KPI trends; propose and execute targeted action plans to improve store performance.
- Coach, develop and evaluate store associates through one-on-one feedback, targeted training and performance conversations.
- Support recruiting and interviewing activities; participate in onboarding and high-level training as required.
- Drive clienteling strategy and mentor the team on building long-term customer relationships to increase retention and lifetime value.
- Provide HR support and conflict resolution in the absence of senior leadership, ensuring a respectful and productive work environment.
- Enforce store policies, loss-prevention protocols and health & safety practices.
Qualifications
- Minimum 1+ year of supervisory experience in a competitive retail environment at a Lead Supervisor or equivalent level.
- Demonstrated ability to coach and develop retail teams, deliver feedback, and hold associates accountable to objectives.
- Proven commercial acumen with experience interpreting sales metrics and translating insight into actionable plans.
- Strong interpersonal and conflict-resolution skills; comfortable providing HR-related support in lieu of management.
- Physical ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and move throughout the sales floor and stockroom.
- Flexible availability to work retail hours, including weekends and holidays.
- High school diploma or equivalent preferred.
Skills
Experience
At least 1 year of supervisory experience managing a competitive retail environment at the lead supervisor level, with a track record of coaching teams, driving sales KPIs and supporting store operations.
Workplace
This position is based in Waipahu, Hawaii, USA, within easy reach of Honolulu.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a creative, customer-centric and inclusive workplace rooted in New York heritage while operating within the Tapestry portfolio. The brand values courage, creativity and collaboration and prioritizes development, diversity and a high standard of customer experience across its retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Sales Floor Supervisor», «Assistant Store Manager», «Client Experience Lead», «Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.