Coach Lead Supervisor
- Location
- Villefontaine Auvergne-Rhône-Alpes France
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks an experienced Lead Supervisor to drive sales performance and operational excellence at its Villefontaine outlet store. The incumbent will maintain a strong leadership presence on the sales floor, embody Coach brand values, and lead the implementation of company initiatives while fostering an inclusive, high-performance team culture. This role demands sophisticated retail management capabilities, including sales analysis, team development, and customer-centric strategy execution to achieve store KPIs and long-term business objectives.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serve as a brand ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience and establish trust within the store
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance to improve individual performance and hold team accountable for achieving goals
- Adhere to and enforce team compliance of company policies, procedures, and store operational procedures
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in the absence of senior leadership
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Demonstrated ability to bend, reach, stretch, and lift at least 25 pounds regularly; capability to lift and carry product, cartons, props, or fixtures up to 50 pounds occasionally
Skills
Experience
1+ years of experience managing competitive retail space at the lead supervisor level or equivalent
Education
Not specified
Workplace
This position is based in Villefontaine, Auvergne-Rhône-Alpes, France, within easy reach of Lyon.
Benefits
1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities via the Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; internal mobility and career progression opportunities; inclusive, innovative, and fun working environment
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Senior Sales Supervisor», «Store Operations Lead», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.