Coach Lead Supervisor
- Location
- VancouverBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $21–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 9, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I in Vancouver, BC – $21–$30/hr. Lead retail operations, manage teams, drive sales at Oakridge Park location.
Role & Responsibilities
- Maintain strong leadership presence on sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and serve as brand ambassador to increase brand awareness and engagement
- Lead implementation of company initiatives and support full operational function of the business
- Establish trust and maintain integrity to create collaborative, inclusive store environment and promote fair workplace culture
- Monitor and analyze sales data, identify performance trends, and make data-driven recommendations to enhance store performance
- Implement individualized team development programs to increase overall customer experience
- Execute forward-planned strategies aligned with leadership initiatives and store KPIs
- Recruit, interview, conduct performance evaluations, and provide high-level training to store team
- Provide constructive feedback and guidance to improve individual performance at all levels
- Hold team accountable for achieving individual and business goals through clear accountability measures
- Ensure team compliance with company policies, procedures, and store operational standards
- Develop and execute innovative strategies for exceptional customer experiences across internal and external partnerships
- Cultivate customer-centric culture through mentoring on clienteling strategy to build long-term customer relationships
- Provide HR support and conflict resolution to store team and district in absence of senior leadership
- Champion company resources and initiatives to support healthy, inclusive work environment
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at Lead Supervisor level or above
- Ability to lift and carry 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, kneel, reach, stretch, and maneuver sales floor and stockroom
- Demonstrated ability to climb and perform physical tasks as required in retail environment
- Exemplary competencies in Courage, Creativity, Customer Focus, Dealing with Ambiguity, and Drive for Results
- Strong competencies in Strategic Agility, Developing Direct Reports, and Building Effective Teams as required for people managers
Skills
Experience
Minimum 1+ years of equivalent supervisory or lead experience managing competitive retail environments, with demonstrated success in sales target achievement, team leadership, and customer experience delivery.
Education
High school diploma or equivalent required; post-secondary retail management or business education preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from USD 21 to USD 30 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Floor Supervisor», «Retail Operations Lead», «Store Lead Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.