Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as a Coach Brand Ambassador, embodying company values and increasing brand awareness
• Lead implementation of company initiatives and support full operation of the store
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Establish trust and integrity while supporting a collaborative, inclusive culture amongst the team
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide feedback and guidance to improve individual performance; hold team accountable for achieving personal and business goals
• Execute innovative strategies for exceptional customer experiences for both internal and external partners
• Mentor team on clienteling strategy to build long-term customer relationships
• Enforce compliance of company policies and store operational procedures
• Provide HR and conflict resolution support to the team and district in the absence of senior leadership

Qualifications

• 1+ years of equivalent experience managing a competitive retail space at the lead supervisor level
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrated competency in the following: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
• Competency in Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams
• Strong business acumen and ability to execute forward-planned strategies

Skills

Experience

1+ years of equivalent leadership experience in competitive retail environments at the supervisor or lead level, with demonstrated ability to manage sales teams, drive results, and mentor individual contributors.

Education

High school diploma or equivalent (inferred as standard retail requirement; not explicitly stated in source)

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.