Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 2, 2026
About Coach
Coach is a global fashion house known for elevated leather goods and accessories, operating as a key maison within the Tapestry portfolio. The brand blends contemporary design with heritage craftsmanship and benefits from Tapestry’s global retail and people-focused infrastructure.
Coach in Towson, MD is hiring a Lead Supervisor — full-time retail leadership role focused on sales, clienteling and team development.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve sales targets and deliver exceptional customer experiences.
- Act as a Brand Ambassador, embodying Coach values and driving brand awareness through clienteling and merchandising standards.
- Monitor and analyze sales data and KPIs, identify trends, and recommend tactical actions to improve store performance.
- Recruit, interview, coach and develop store team members; deliver high-level training and performance evaluations.
- Support day-to-day store operations, ensure compliance with company policies and operational procedures, and oversee stockroom and visual standards.
- Resolve HR and employee relations matters in the absence of senior leadership and promote an inclusive, collaborative work environment.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead supervisor level.
- Demonstrated ability to coach and develop retail sales teams and to drive measurable sales results.
- Ability to bend, reach, climb, kneel and regularly lift at least 25 lbs (occasionally up to 50 lbs).
- Strong interpersonal skills with proven conflict resolution and people-management capabilities.
Skills
Experience
At least 1 year of supervisory or lead experience within a competitive retail environment, with demonstrable success in driving sales, coaching teams, and managing store operations.
Education
High school diploma or equivalent preferred; retail leadership certifications or vocational training are advantageous.
Workplace
The role is situated in Towson, Maryland, USA — conveniently close to Baltimore.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive culture rooted in craftsmanship and modern design sensibilities. As part of the Tapestry family, the brand emphasizes development, equity, and collaboration while encouraging a growth mindset across retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Senior Sales Supervisor», «Lead Sales Associate», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.