Coach Lead Supervisor
- Location
- The WoodlandsTexasUnited States
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 25, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in The Woodlands, Texas. Drive retail operations, team leadership, and sales performance at Woodlands Mall.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness among customers and team members
- Monitor and analyze sales data to identify trends and recommend strategies that enhance store performance and customer experience
- Recruit, interview, train, and evaluate store associates while providing individualized development to drive performance
- Establish and maintain an inclusive, collaborative team culture that promotes trust, integrity, and fair treatment
- Execute forward-planned strategies aligned with store goals and key performance indicators (KPIs)
- Provide mentorship on clienteling strategy to build long-term customer relationships and meet business objectives
- Enforce company policies, procedures, and operational standards while holding team accountable for performance
- Provide HR support and conflict resolution services to the store team in the absence of senior leadership
- Lead implementation of company initiatives and oversee full operation of the business
Qualifications
- Minimum 1+ years of equivalent leadership experience in competitive retail environments at supervisor level or above
- Proven ability to manage teams and drive sales performance in a luxury or contemporary retail setting
- Demonstrated excellence in customer service and relationship management
- Strong business acumen and analytical skills to interpret sales data and implement strategic improvements
- Physical capability to bend, reach, stretch, lift, carry, and move merchandise regularly (minimum 25 lbs; occasionally up to 50 lbs)
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or equivalent leadership role in a fast-paced, customer-centric environment.
Education
High school diploma or equivalent; college degree preferred.
Workplace
This position is based in The Woodlands, Texas, United States, within easy reach of Houston.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Supervisor», «Sales Floor Supervisor», «Store Leadership Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.