Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Embodies Coach values as a Brand Ambassador and increases brand awareness.
• Leads the implementation of company initiatives and supports full business operations.
• Maintains a growth mindset for business and personal development initiatives.
• Builds trust, maintains integrity, and fosters collaboration across the store and organization to promote fairness, a positive experience, and an inclusive team culture.
• Monitors and analyzes sales data, identifies trends, recommends ways to improve store performance, and implements individualized team development to enhance the customer experience.
• Applies strong business acumen and executes forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
• Supports recruiting, interviewing, performance evaluations, and high-level training as needed.
• Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
• Ensures team compliance with company policies and procedures and store operating procedures.
• Supports innovative strategies that deliver exceptional experiences for internal and external partners.
• Fosters a customer-centric culture, prioritizes customer satisfaction, and mentors the team in clienteling strategies to build long-term customer relationships and meet business goals.
• Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Champions company resources that support a healthy work environment for internal customers.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
• Able to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
• Able to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid parental leave; commuter benefits; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.