Coach Lead Supervisor
- Location
- SpringfieldMissouriUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 4, 2026
About Coach
Coach is a global New York–born luxury fashion house celebrated for its leather goods and modern American sensibility. The brand is part of Tapestry, Inc., a portfolio of global fashion houses; Coach emphasizes craftsmanship, accessible luxury and a progressive, inclusive workplace culture within a fast-paced retail environment.
Coach — Lead Supervisor in Springfield, MO (Battlefield Mall). Full-time retail leadership role driving sales and team development.
Role & Responsibilities
- Provide visible leadership on the sales floor to drive sales targets, KPIs and an elevated client experience.
- Act as a brand ambassador to increase Coach brand awareness and ensure consistent execution of company initiatives.
- Coach, mentor and develop store team members; support hiring, interviewing and performance evaluation activities.
- Monitor and analyze sales data and trends; make tactical recommendations to improve store performance and implement individualized development plans.
- Enforce company policies and store operational procedures to maintain compliance and operational excellence.
- Support HR and conflict-resolution matters in the absence of senior leadership and champion resources that promote a healthy work environment.
- Lead clienteling strategy and assist the team in delivering long-term customer relationships and exceptional experiences.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead or supervisor level.
- Demonstrated ability to coach and develop retail staff, deliver feedback, and hold team members accountable to goals.
- Strong business acumen with experience analyzing sales performance and translating insights into action.
- Capability to perform physical tasks of the role: regularly lift at least 25 lbs (occasionally up to 50 lbs), bend, kneel and maneuver sales floor and stockroom.
Skills
Experience
At least 1 year of supervisory or lead-level retail experience overseeing sales performance, staff development and daily store operations within a competitive retail setting.
Education
High school diploma or equivalent required; some college or retail management coursework preferred.
Workplace
This position is based in Springfield, Missouri, USA.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach blends New York heritage with contemporary design and a commitment to inclusive values. As part of Tapestry, the brand emphasizes development, diversity and collaborative team culture while expecting high standards of execution and customer focus in retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead», «Sales Floor Lead», «Store Team Lead», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.