Coach Lead Supervisor
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Posted
- Apr 1, 2026
About Coach
Coach is a global fashion house founded in New York and recognized for its leather goods and ready-to-wear. The brand is part of Tapestry, Inc., a global house of luxury and contemporary labels. As an employer, Coach emphasizes design-led product, craftsmanship, and an inclusive workplace culture within the broader Tapestry portfolio.
Coach is hiring a Lead Supervisor in Springfield, Missouri to lead the sales floor, develop teams, and drive KPIs at Battlefield Mall.
Role & Responsibilities
- Lead and maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an elevated customer experience.
- Act as a Brand Ambassador for Coach, driving brand standards, increasing brand awareness, and executing company initiatives to support store operations.
- Coach, mentor and develop store team members through recruitment, interviewing, performance evaluations, and targeted training to improve individual and store performance.
- Monitor and analyze sales data and KPIs, identify trends, and recommend and implement actions to enhance store performance.
- Drive a customer-centric culture, mentor the team on clienteling strategies to build long-term customer relationships, and resolve escalated customer issues.
- Provide HR support and conflict resolution in the absence of store leadership and ensure team compliance with company policies and operational procedures.
- Support visual and operational tasks including merchandising, stockroom management and occasional lifting/moving of product and fixtures as required.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead supervisor level.
- Demonstrated ability to coach and develop retail teams, conduct performance evaluations, and participate in recruiting and interviewing.
- Proven track record of meeting or exceeding sales targets and using sales data to drive decisions.
- Ability to provide HR support and mediate conflict; exercise sound judgment in people-related matters.
- Ability to routinely lift at least 25 lbs (occasionally up to 50 lbs), bend, climb, kneel and maneuver across sales floor and stockroom.
Skills
Experience
At least 1 year of supervisory experience in a competitive retail environment, demonstrating leadership on the sales floor, team development, and achievement of sales KPIs.
Education
High school diploma or equivalent; some college or a credential in retail/management preferred.
Workplace
This position is based in Springfield, Missouri, USA, within easy reach of Kansas City.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach blends New York creative energy with a commitment to craftsmanship and accessible luxury. As part of the Tapestry family, the brand emphasizes inclusivity, collaboration, and development, encouraging employees to bring creativity and a customer-first mindset to the retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Senior Retail Supervisor», «Assistant Store Manager — Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.