Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of company initiatives and support full operation of the business
• Establish trust and maintain integrity while supporting collaboration and inclusive culture within the store
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development programs to increase customer experience and business results
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide feedback and guidance to improve individual performance; hold team accountable for goals
• Adhere to and enforce team compliance of company policies and operational procedures
• Execute innovative strategies for exceptional customer experiences with internal and external partners
• Create customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of leadership

Qualifications

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or higher
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrates Courage—provides direct, actionable feedback; addresses people problems quickly
• Demonstrates Creativity—generates new ideas and makes unique connections
• Demonstrates Customer Focus—dedicated to meeting internal and external customer expectations
• Demonstrates Dealing with Ambiguity—copes with change and acts decisively with incomplete information
• Demonstrates Drive for Results—consistently exceeds goals and is bottom-line oriented
• Demonstrates Interpersonal Savvy—relates well to all types of people and builds effective relationships
• Demonstrates Learning on the Fly—learns quickly from new problems and analyzes successes and failures
• Demonstrates Strategic Agility—sees ahead clearly and anticipates future trends
• Demonstrates Developing Direct Reports and Others—creates compelling development plans and pushes people to grow
• Demonstrates Building Effective Teams—creates strong morale and fosters open dialogue

Skills

Experience

1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level

Education

High school diploma or equivalent; further education not specified

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.