Coach Lead Supervisor
- Location
- SimpsonvilleKentuckyUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 8, 2026
About Coach
Coach is a global New York–born fashion house renowned for leather goods and accessible-luxury accessories. As a member of the Tapestry portfolio, Coach combines craftsmanship and contemporary design with broad retail scale; the brand emphasizes creativity, inclusion, and professional development within a multi‑brand corporate platform.
Coach seeks a Lead Supervisor in Simpsonville, Kentucky. Lead the sales floor, drive KPIs and elevate client experience for this Tapestry brand.
Role & Responsibilities
- Provide visible leadership on the sales floor to meet and exceed store sales targets and KPIs.
- Act as a Brand Ambassador, embodying Coach values and increasing brand awareness through exemplary client interactions.
- Implement company initiatives and ensure smooth daily store operations, including merchandising, stock management and visual standards.
- Monitor and analyze sales data and trends to identify opportunities and recommend tactical adjustments to improve store performance.
- Recruit, interview and support onboarding; deliver high‑level training and ongoing coaching to drive individual and team development.
- Deliver actionable feedback and performance evaluations; hold direct reports accountable for individual and business goals.
- Enforce compliance with company policies, store procedures and loss‑prevention standards.
- Champion clienteling strategies and mentor the team to build long‑term customer relationships and repeat business.
- Provide HR support and conflict resolution in the absence of senior leadership, promoting a healthy, inclusive workplace.
- Perform physical tasks as required, including lifting merchandise and fixtures and maintaining the sales floor and stockroom.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead or supervisor level.
- Demonstrated ability to lead and motivate a retail team to achieve sales results and deliver exceptional customer service.
- Proven experience with recruiting, training, performance management and coaching.
- Ability to analyze sales metrics and translate findings into tactical actions to improve store performance.
- Physical ability to lift and carry at least 25 lbs regularly and up to 50 lbs occasionally; able to bend, climb and maneuver throughout the store.
Skills
Experience
At least 1 year of supervisory experience in a competitive retail environment. Experience in premium or luxury retail is preferred but not mandatory.
Education
High school diploma or equivalent; coursework or a degree in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in Simpsonville, Kentucky, USA, with easy access to Louisville.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive and performance‑driven culture rooted in New York design sensibility and craftsmanship. As part of the Tapestry family, the brand emphasizes professional development, diversity and collaborative teamwork across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.