Coach Lead Supervisor

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Location
USA
└Tennessee
└Sevierville
Employment
Part-Time
Seniority
Supervisor
Compensation
$17–27.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 16, 2026

About Coach

Coach is a globally recognised New York fashion house known for its leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a multi-brand luxury group, and emphasizes craftsmanship, accessible luxury and progressive retail experiences across its global network.

Coach is hiring a Lead Supervisor (part-time) in Sevierville, TN to lead the sales floor, coach teams and drive results.

Role & Responsibilities

  • Maintain a visible leadership presence on the sales floor to drive sales, execute visual and operational standards, and deliver exceptional customer experiences.
  • Act as a Brand Ambassador for Coach, consistently representing brand values and increasing customer awareness.
  • Lead the implementation of company initiatives and ensure smooth day-to-day store operations.
  • Coach, mentor and develop store associates through individualized training, performance feedback and accountability to achieve KPIs.
  • Analyse sales data and trends; provide actionable recommendations to improve store performance and customer retention.
  • Support recruiting, interviewing and high-level training activities; participate in performance evaluations as required.
  • Provide HR support and conflict resolution in the absence of store leadership; enforce company policies and store procedures.

Qualifications

  • Minimum 1+ year of equivalent experience managing a competitive retail environment at a lead or supervisor level.
  • Demonstrated ability to coach and develop retail teams, drive sales, and meet performance targets.
  • Experience using sales metrics and KPIs to inform strategy and individual development plans.
  • Comfort with recruiting, interviewing and delivering performance feedback.
  • Must be able to lift and carry at least 25 lbs regularly (up to 50 lbs occasionally) and perform sales-floor physical activities (climb, bend, kneel, maneuver stockroom).

Skills

Clienteling strategy Sales KPI analysis Team leadership and coaching Performance management Recruiting and interviewing HR/conflict resolution Merchandising and floor operations

Experience

At least one year of supervisory experience within a competitive retail setting; proven track record of meeting sales targets and developing retail teams.

Education

High school diploma or equivalent; college coursework in business, retail management or fashion preferred.

Workplace

This position is based in Sevierville, Tennessee, USA, within easy reach of Knoxville.

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates with a New York heritage sensibility within the Tapestry family, combining a commitment to craftsmanship with inclusive, team-oriented retail culture. The organisation emphasises professional development, diversity and a collaborative approach to delivering elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead», «Sales Floor Supervisor», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.