Coach Lead Supervisor
- Location
- SchaumburgIllinoisUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 4, 2026
About Coach
Coach is a New York–born luxury fashion house renowned for its leather goods and contemporary accessories. The brand emphasizes craftsmanship, approachable luxury, and design-led storytelling. Coach operates as part of Tapestry, Inc., a global house of brands that champions inclusivity and cross-brand collaboration.
Coach in Schaumburg, IL seeks a Lead Supervisor to lead sales floor performance and team development.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve sales targets, drive KPIs and deliver exemplary customer experiences.
- Act as a brand ambassador, embodying Coach values and raising brand awareness with clients and the local community.
- Analyze store sales data, identify trends and recommend tactical and operational adjustments to improve performance.
- Lead execution of company initiatives and ensure smooth day-to-day store operations and compliance with policies.
- Recruit, interview and support performance management and development of store team members; provide coaching and feedback.
- Mentor the team on clienteling strategies to deepen long-term customer relationships and enhance retention.
- Support HR and conflict-resolution activities in the absence of senior leadership and foster an inclusive work environment.
- Assist with merchandising and stockroom activities, including lifting and moving product, fixtures or displays as required.
Qualifications
- Minimum 1+ years of equivalent experience managing a competitive retail environment at a lead or supervisor level.
- Proven ability to coach and develop teams, conduct performance evaluations and deliver targeted training.
- Demonstrated business acumen with experience interpreting sales metrics and translating insight into action.
- Capacity to perform physical duties of the role: regularly lift 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver on the sales floor and in the stockroom.
Skills
Experience
At least one year of supervisory or lead-level experience in a competitive retail environment with responsibility for sales performance and team development.
Education
High school diploma or equivalent; post-secondary coursework in business, fashion or retail management preferred.
Workplace
The successful candidate will be located in Schaumburg, Illinois, USA, with easy access to Chicago.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach blends New York heritage with contemporary creative direction, fostering a design-forward and inclusive workplace. As part of Tapestry, the brand emphasizes optimism, diversity and employee development across its retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Lead», «Retail Lead», «Client Experience Lead», «Assistant Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.