Coach Lead Supervisor

Location
Employment Full-Time
Seniority Supervisor
Compensation $16–24.75/hour
Posted ✦ Today
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Coach Lead Supervisor in Schaumburg, IL — full-time retail leadership role at Coach (Tapestry) focused on sales, coaching and client experience.

Overview

Coach is a global luxury fashion house renowned for leather goods and modern American heritage design. The brand operates within the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusivity, and commercial innovation.

Role & Responsibilities

  • Provide a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional client experience.
  • Act as a Brand Ambassador for Coach, upholding brand standards and executing company initiatives to support full store operations.
  • Coach, mentor and develop store staff through individualized training, performance feedback and career development conversations.
  • Monitor and analyze sales data and KPIs, identify trends, and recommend tactical adjustments to improve store performance.
  • Support recruiting, interviewing and performance evaluation processes; hold team accountable for individual and business goals.
  • Create and sustain a customer-centric culture, mentor the team on clienteling strategies to build long-term client relationships.
  • Provide HR support and conflict resolution in the absence of senior leadership and enforce company policies and operational procedures.

Qualifications

  • Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead supervisor level.
  • Proven capability to lead others, deliver constructive feedback and drive team accountability against sales and service objectives.
  • Ability to bend, reach, stretch and regularly lift at least 25 lbs (occasionally up to 50 lbs); able to navigate sales floor and stockroom safely.

Skills

Leadership and coaching Clienteling Sales data analysis and KPI management Recruiting, interviewing and performance evaluation HR and conflict resolution Customer experience strategy

Experience

At least one year of supervisory or lead experience within a competitive retail environment, with demonstrable results in sales leadership, team development and KPI-driven store performance.

Workplace

The successful candidate will be located in Schaumburg, Illinois, USA, with easy access to Chicago. 3 luxury roles are listed in Schaumburg on Cerulean, 2 posted in the last 48 hours. Across the Illinois region, Cerulean lists 57 open positions — 15 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach combines heritage craftsmanship with a contemporary, inclusive spirit and operates within Tapestry’s portfolio of global brands. The workplace emphasizes development, direct feedback, creativity and a customer-first mentality, encouraging employees to grow through coaching and hands-on experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.