- Location
- Santa Barbara California USA
- Address
- 808A State Street, Santa Barbara, CA 93101 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Lead Supervisor in Santa Barbara, California, to lead sales-floor execution, support store operations, develop the team, and deliver exceptional customer experiences. The role supports recruiting, performance evaluation, training, clienteling, and store goals while promoting an inclusive, customer-centric culture.
Role & Responsibilities
- Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Embodies Coach values as a Brand Ambassador and increases brand awareness.
- Leads the implementation of company initiatives and supports full business operations.
- Maintains a growth mindset in support of business and personal development initiatives.
- Builds trust, acts with integrity, and fosters collaboration across the store and organization to promote fairness, a positive experience, and an inclusive team culture.
- Monitors and analyzes sales data, identifies trends, recommends ways to enhance store performance, and implements individualized team development to improve the customer experience.
- Applies strong business acumen and executes forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
- Supports recruiting, interviewing, performance evaluation, and high-level training as needed.
- Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
- Adheres to and enforces company policies, procedures, and store operating procedures.
- Helps execute innovative strategies to deliver exceptional experiences for internal and external partners.
- Fosters a customer-centric culture, prioritizes customer satisfaction, and mentors the team on clienteling strategies that build long-term customer relationships and meet business goals.
- Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Promotes company resources that support a healthy work environment for internal customers.
- Develops others through challenging assignments, frequent development discussions, career-goal awareness, development plans, and support for further growth.
- Builds effective teams by fostering morale, sharing successes, encouraging open dialogue and accountability, and creating a sense of belonging.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
- Able to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures weighing up to 50 pounds.
- Able to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Workplace
This position is based in Santa Barbara, California, USA.
Explore jobs in the USA.
Benefits
Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Floor Supervisor», «Retail Sales Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.