Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain leadership presence on the sales floor and achieve sales targets while delivering exceptional customer experiences
• Embody Coach brand values and increase brand awareness throughout the store community
• Lead implementation of company initiatives and support full store operational execution
• Establish trust and maintain integrity to foster collaboration and inclusive culture among store team members
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development strategies to increase overall customer experience
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide necessary feedback and guidance to improve individual performance and hold team accountable for goals
• Adhere to and enforce team compliance with company policies and store operational procedures
• Assist in executing innovative strategies for exceptional customer experiences with internal and external partners
• Create customer-centric culture and mentor team on clienteling strategy to build long-term relationships
• Provide HR and conflict resolution support to team and district in the absence of leadership
• Champion company resources to support a healthy work environment for internal customers

Qualifications

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
• Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
• Demonstrated competency in courage, providing direct and actionable feedback
• Demonstrated competency in creativity and original thinking
• Demonstrated competency in customer focus and relationship building
• Demonstrated competency in dealing with ambiguity and managing change
• Demonstrated competency in drive for results and exceeding goals
• Demonstrated competency in interpersonal savvy and building effective relationships
• Demonstrated competency in learning on the fly and adaptability
• Strategic agility and ability to anticipate future trends
• Capability in developing direct reports and constructing development plans
• Demonstrated ability in building effective teams and creating team morale

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level or comparable leadership role in luxury retail environments.

Education

High school diploma or equivalent required; additional retail management certification or training preferred.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.