Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness across store operations
• Lead implementation of company initiatives and support full operation of the business
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development to increase overall customer experience and personal growth
• Support recruiting, interviewing, performance evaluation, and high-level training of team members
• Provide feedback and guidance to improve individual performance at all levels and hold team accountable for business goals
• Create and execute innovative strategies for exceptional customer experiences with both internal and external partners
• Mentor team on clienteling strategy to build long-term customer relationships and meet business goals
• Adhere to and enforce team compliance of company policies, procedures, and store operational protocols
• Provide HR and conflict resolution support to team and district in the absence of leadership personnel

Qualifications

• Minimum 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level or equivalent
• Ability to lift at least 25 pounds regularly, up to 50 pounds occasionally
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Exemplifies courage, creativity, and customer focus as outlined in Coach competency framework
• Demonstrates drive for results and strong interpersonal savvy
• Shows strategic agility and capability in developing direct reports

Skills

Experience

Minimum 1+ years of equivalent supervisory or leadership experience in competitive retail environments, with demonstrated success in managing sales floors, leading teams, and achieving business targets.

Education

High school diploma or equivalent required; additional retail management certification or training preferred but not required.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.