Coach Lead Supervisor
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Coach
Coach is a global fashion house headquartered in New York, celebrated for premium leather goods, handbags and accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and commercial innovation. As an employer, Coach seeks retail leaders who combine brand stewardship with a strong operational and customer-first mindset.
Coach is hiring a Lead Supervisor in San Antonio, TX (North Star Mall) to lead sales, coach staff and drive store performance.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to drive sales targets and deliver an exceptional customer experience.
- Act as a Brand Ambassador who exemplifies Coach values and promotes brand awareness at the store and mall level.
- Implement corporate initiatives and ensure smooth day-to-day store operations, adhering to company policies and procedures.
- Monitor and analyze sales data and KPIs; identify trends and recommend actions to improve store performance.
- Recruit, interview and participate in performance evaluations; deliver high-level training and individualized development plans for team members.
- Coach, mentor and provide actionable feedback to staff to improve individual and team performance and accountability.
- Support conflict resolution and basic HR-related matters in the absence of store leadership; champion company resources to maintain a healthy work environment.
- Drive clienteling strategy and customer-centric service initiatives to cultivate long-term customer relationships.
Qualifications
- Minimum 1 year of experience managing a competitive retail space at a lead or supervisor level.
- Demonstrated ability to meet or exceed sales targets and to interpret sales data to inform coaching and store strategy.
- Physical ability to lift and carry at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and navigate sales floor and stockroom.
- Strong interpersonal skills with proven experience in coaching, providing corrective feedback, and building inclusive team culture.
- Comfort with enforcing policies, managing performance, and supporting recruitment and development processes.
Skills
Experience
At least one year of supervisory retail experience with responsibility for sales performance, team development and store operations; proven track record of coaching teams to achieve KPIs and improving customer experience.
Education
High school diploma or equivalent required; associate degree or retail management certification preferred.
Workplace
This position is based in San Antonio, Texas, USA.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach combines New York design heritage with a modern, inclusive culture fostered as part of the Tapestry family. The workplace emphasizes creativity, operational excellence and people development, encouraging candid feedback and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Lead Sales Associate», «Store Supervisor», «Senior Sales Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.