Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- €35,000–45,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor in Salzburg, Austria: €35,000–€45,000 annual. Manage sales floor, lead team, drive customer experience.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness throughout the store
- Lead implementation of company initiatives and support full business operations
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development initiatives to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training of team members
- Provide necessary feedback and guidance to improve individual performance and hold team accountable for goals
- Enforce company policies and procedures and store operational compliance
- Execute innovative strategies for exceptional customer experiences with internal and external partners
- Create a customer-centric culture that prioritizes satisfaction and mentor team on clienteling strategy
- Build long-term customer relationships to meet business goals
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail space at lead supervisor level or higher
- Ability to bend, reach, stretch, and lift and carry at least 25 pounds regularly, and up to 50 pounds for product, cartons, props, or fixtures at times
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level, demonstrating proven capability in retail leadership, team management, sales performance, and customer engagement.
Education
Not specified
Workplace
The successful candidate will be located in Salzburg, Salzburg, Austria.
Compensation
The base compensation for this position ranges from EUR 35,000 to EUR 45,000 per annum.
Benefits
Inclusive and innovative working environment, internal mobility and career progression opportunities, one paid volunteering day per year with opportunities to volunteer on global projects, learning and development opportunities through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Lead», «Sales Floor Supervisor», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.