Coach Lead Supervisor
- Location
- RichmondBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $21–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 8, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I in Richmond, BC — Drive sales and team performance in luxury retail. CAD $21–$30/hr. Full-time.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness through direct customer and team engagement
- Lead implementation of company initiatives and support full operation of store business
- Establish trust, maintain integrity, and foster a collaborative, inclusive team environment that promotes fair and positive workplace culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to improve customer experience and drive business growth
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Recruit, interview, evaluate performance, and conduct high-level training of store associates as needed
- Provide constructive feedback and guidance to improve individual performance; hold team accountable for achieving personal and business objectives
- Ensure team compliance with company policies, procedures, and store operational standards
- Execute innovative strategies for exceptional customer experiences with internal and external partners
- Mentor team on clienteling strategy to build long-term customer relationships aligned with business goals
- Provide human resources and conflict resolution support to store team and district in the absence of senior leadership
- Champion company resources to support a healthy, inclusive work environment for all team members
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or above
- Ability to bend, reach, stretch, lift and carry merchandise and materials ranging from 25 pounds regularly to 50 pounds occasionally
- Ability to climb, kneel, and maneuver sales floor and stockroom environments
- Demonstrated expertise in driving sales performance and exceeding targets
- Strong understanding of customer-centric retail operations and clienteling practices
- Proven ability to build and motivate high-performing teams in a fast-paced retail environment
Skills
Experience
1+ years of equivalent lead supervisor or senior retail management experience in a competitive, branded retail environment.
Education
High school diploma or equivalent; further education or retail management certification preferred but not required.
Workplace
The successful candidate will be located in Richmond, British Columbia, Canada, with easy access to Vancouver.
Compensation
The base compensation for this position ranges from CAD 21 to CAD 30 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Floor Supervisor», «Retail Operations Lead», «Senior Store Associate Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.